25 January 2022

Supporting our tenants during COVID-19

Supporting our tenants during COVID-19

Auckland is now at RED under the government’s COVID-19 Protection Framework.

The most up-to-date advice for Tāmaki Makaurau / Auckland can be found here.

Please don’t hesitate to contact your property manager at any time if you require support.

This page was updated on 24 January 2022.

It provides answers to some frequently asked questions and includes some useful links. If you have any questions or concerns, please contact your property manager directly, or you can email us at panukupropertyenquiries@aucklandcouncil.govt.nz

Government information and advice translated into different languages can be found here.

COVID-19 Protection Framework

Auckland is now at RED.

More information on the COVID-19 Protection Framework and how to operate your business under the framework can be found here.

The latest news and updates about Aotearoa New Zealand’s response to COVID-19 are available here.

Working with Eke Panuku under the COVID-19 Protection Framework

Eke Panuku is committed to keeping our tenants and our staff safe and we continue to follow government advice under the COVID-19 Protection Framework in all of the areas we work in or are responsible for. Given the nature of our business this includes everything from property inspections through to shared public facilities.

Under Eke Panuku’s COVID-19 vaccination policy, our staff are fully vaccinated and where we need to meet with our tenants across Tāmaki Makaurau our expectation is that you will also observing the advice of the COVID-19 Protection Framework. This includes:

  • Displaying an NZ COVID-19 QR code poster for the NZ COVID Tracer app
  • Observing capacity limits and social distancing
  • Using face coverings
  • Observing requirements for My Vaccine Pass

Where possible we will continue to conduct our business virtually, however we do appreciate that there are times when it is more practical to meet in person. More information is available here.

What is Eke Panuku doing for its tenants?

Eke Panuku continues to work closely with our tenants, and we encourage all tenants to contact us if they have any concerns so we can work with them to determine what support we can offer. We understand that COVID-19 will have differing impacts on Aucklanders and our tenants may find themselves needing assistance. Our priority is to act fairly to our tenants through these uncertain times and we encourage tenants to speak to their property manager in the first instance if they need support.

​What else will Eke Panuku do?

We are keen to hear from any of our tenants who would like to talk to us further about their plans to operate within the new framework, and any ideas they may have about where we can provide additional, practical support and advice to help them through this period.

If you have an idea you’d like to share, please talk to your property manager or email it to us at panukupropertyenquiries@aucklandcouncil.govt.nz

Please check this page regularly as we will add more information here as we have it.

Is there any other support available to me?

Yes, there are considerable resources available through the official COVID-19 website which is updated on a regular basis.

You will find handy links to information and resources for businesses on the COVID-19 website here and also a link to the government’s COVID-19 financial support tool.

There is also a COVID-19 resource toolkit giving access to a range of branded assets for businesses here.

If you have an enquiry about the framework rules or if you are unsure if you can operate, you can call 0800 424 946 for advice.

Auckland Unlimited also offers a business resources during COVID-19 webpage which has useful tools and information to help businesses of all sizes through this time.

There are other support and assistance packages being offered to businesses across Aotearoa New Zealand and we will add links to useful sites on this page. In some circumstances businesses may be able to access insurance and we suggest you talk to your provider about this.

Do I need to display a QR poster?

Yes, all businesses must display an NZ COVID Tracer QR code for each business location. It must be in either a prominent place or near main entrances. More information on how to get a QR poster is available on the Government’s COVID-19 website.

What about for those of us who have residential properties?

Eke Panuku is following the Government guidelines. Residential tenants can find out more about the Government’s COVID-19 guidelines here. Our property managers remain contactable at all times should tenants have any further questions.

Am I able to move house?

Yes, you can move house at RED. You can use a moving company to relocate and you are able to travel between regions.

More information can be found here.

If you have any questions about your residential tenancy, please don’t hesitate to contact your property manager, we are here to help. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

Will you be holding your regular property inspections?

Yes, we will be holding property inspections. We will be following the government guidelines, which are outlined here

If you need to talk to your property manager about anything they’re available to talk to you on the phone as normal, or for a general enquiry you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

I have other questions, how can I get in touch with someone?

Your property manager is always happy to help with any enquiries. Or you can contact us at panukupropertyenquiries@aucklandcouncil.govt.nz

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